Neil Blumenthal: Thinking Way Outside of the Box – Wall Street Journal (blog)
NEIL BLUMENTHAL: No matter what product or service your company offers, people have a way of finding out if you are genuinely providing value.
Source: blogs.wsj.com
These are great reminders of how things have changed. There is no longer a way to build sustainable value based on a deceptive customer proposition. Customers have always been smart but now the world is simply too transparent. #nomorefools
See on Scoop.it – Value creation insights